joha9 Privacy Policy

Last Updated: January 2026

At joha9, we understand that your privacy matters. This Privacy Policy explains in clear terms what information we collect when you use our platform, why we collect it, how we use it, and what rights you have regarding your personal data. By accessing or using joha9, you acknowledge that you have read and understood this policy.

This policy applies to all players who register and participate on joha9, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as all other regions of Bangladesh. It covers our website, mobile experience, and all associated services provided under the joha9 brand.

1. Information We Collect

joha9 collects several categories of personal information in order to provide you with a safe, personalised, and functional betting and gaming experience. We collect only what is necessary and proportionate to the services we provide.

Registration and Account Information

When you create a joha9 account, we collect the following details to verify your identity and administer your account:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Username, password (stored in encrypted form), and security preferences
• Residential address and, where required for KYC verification, copies of government-issued identification documents

Financial and Transaction Data

To process deposits and withdrawals accurately and securely, we collect:

• Payment method identifiers (such as bKash wallet number, Nagad account reference, Rocket mobile banking number, or Upay account reference)
• Deposit and withdrawal transaction records, amounts, timestamps, and reference IDs
• Bonus usage and wagering history linked to your account

Technical and Usage Data

When you browse and use joha9, our servers and analytics tools automatically log certain technical data to help us improve performance, detect fraud, and ensure platform security:

• IP address, browser type and version, operating system, and device type
• Pages visited, session duration, click paths, and referring URLs
• Game play patterns, betting frequency, and session activity timestamps (Bangladesh Standard Time, UTC+6)

2. How We Use Your Information

joha9 processes your personal information only for legitimate operational and legal purposes. The specific purposes for which your data is used include the following:

• Account creation, authentication, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard accurately and securely
• Personalising your game recommendations, promotional offers, and on-site experience based on your preferences and activity
• Fraud prevention, identity verification (KYC), anti-money-laundering compliance, and detecting suspicious account activity
• Communicating with you about your account, transaction confirmations, support responses, and platform updates via email or SMS
• Enforcing our Terms and Conditions, Responsible Gaming policies, and complying with applicable legal obligations

We do not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent or as otherwise required by applicable law.

3. Cookies and Tracking Technologies

joha9 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. By continuing to use joha9 after accepting this policy, you consent to our use of cookies as described below.

Essential Cookies

These cookies are required for the platform to function correctly. They manage your login session, remember your language preference, maintain your cart or active game session, and enable secure navigation across the platform. You cannot opt out of essential cookies without significantly impairing your ability to use joha9.

Analytics Cookies

Analytics cookies help us understand how players interact with joha9 — which games are most popular, how long sessions last, and where players encounter difficulty. This information is used in aggregate and anonymised form to guide platform improvements. We do not use analytics data to identify individual users.

Preference Cookies

These cookies remember choices you make on joha9 — such as your selected language (English or Bengali), display settings, and notification preferences — so you do not have to reconfigure them on every visit. Disabling preference cookies may result in a less personalised experience.

4. Data Sharing and Disclosure

joha9 does not sell, trade, or commercially exploit your personal information. We share your data only in the following limited and controlled circumstances:

• Payment service providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and international card processors (Visa, Mastercard) strictly to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Technology and platform vendors: We work with game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our gaming catalogue. These providers may receive limited session and account identifiers necessary to operate their games on our platform.
• Legal and regulatory disclosure: We may disclose your information to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when we are legally required to do so, when necessary to prevent fraud or criminal activity, or to protect the rights and safety of joha9 and its users.

In every case where we share data with a third party, we require that party to maintain appropriate data security standards and to use your information only for the specific purpose for which it was shared. We do not allow third parties to use your data for their own marketing or commercial purposes.

5. Data Security

joha9 takes the security of your personal information seriously. We employ a layered security approach designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Our current security measures include, but are not limited to, the following:

• SSL/TLS encryption on all data transmissions between your browser or app and our servers
• Encrypted storage of passwords and sensitive account identifiers using industry-standard hashing algorithms
• Regular internal security audits and access control reviews to ensure that only authorised personnel can access sensitive data systems

6. Data Retention

joha9 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for dispute resolution, legal compliance, and audit purposes. Specifically, financial transaction records may be retained for a longer period where required by applicable financial regulations or anti-money-laundering obligations.

When your account is closed — either at your request or due to a violation of our Terms and Conditions — we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request confirmation of data deletion by contacting [email protected].

7. Your Rights and Choices

As a joha9 user, you have meaningful rights regarding the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: You may request a copy of the personal data joha9 holds about you at any time.
• Right of rectification: If any of the information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right of erasure: You may request deletion of your personal data, subject to our legal retention obligations and active dispute or fraud investigation requirements.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
• Right to object: You have the right to object to our processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time by contacting our support team.

To exercise any of the above rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

8. Payment Data and Financial Privacy

joha9 handles all payment-related data with the highest standard of care. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank card, only the minimum information required to complete that transaction is collected and stored. We do not store full card numbers or mobile banking PINs on our servers.

All payment processing is conducted through encrypted, secure channels. Transaction records are retained as required to meet financial compliance and anti-fraud obligations, but access to these records is strictly limited to authorised finance and compliance personnel within joha9.

9. Age Restriction and Minors

joha9 is strictly an adult platform. All players must be 21 years of age or older to register and use our services. This requirement applies to all users across Bangladesh, including residents of Dhaka, Chittagong, Sylhet, and all other regions. We do not knowingly collect or process personal data from individuals under the age of 21.

If we discover that a user under the age of 21 has registered on joha9, we will immediately suspend that account, cancel any pending transactions, and delete all associated personal data as promptly as possible. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

joha9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of joha9 after any changes to this policy take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information. The most current version of this Privacy Policy always supersedes all previous versions.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way joha9 handles your personal data, we welcome your correspondence. Our data support team is available to assist you and will respond to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected]